Privacy Policy

Last updated: 27 March 2026

1. Overview

Fab Data Solutions ("we", "us", "our") operates Fab Market Research. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service. We are committed to compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

Account information: When you sign up or purchase a subscription, we collect your name, email address, and company name (if provided).

Payment information: Payments are processed by Stripe. We do not store credit card numbers, CVVs, or full card details on our servers. Stripe handles all payment data in accordance with PCI DSS standards.

Usage data: We may collect anonymised usage information such as pages viewed, features used, and login frequency to improve the Service.

Communications: If you contact us via email, we retain the correspondence to respond and improve support.

3. How We Use Your Information

• To provide, maintain, and improve the Service.
• To process payments and manage your subscription.
• To send you your license key and account-related emails.
• To respond to support requests.
• To send occasional product updates (you can opt out at any time).
• To detect and prevent fraud or misuse.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Stripe — for payment processing.
• Resend — for transactional email delivery (license keys, receipts).
• Supabase — for secure data storage (hosted in Australia/US).
• Vercel — for application hosting.

These providers only process data as necessary to provide their services and are bound by their own privacy policies.

5. Data Storage & Security

• Your data is stored securely using industry-standard encryption.
• License keys are stored in a secure database with restricted access.
• We use HTTPS for all data transmission.
• Access to personal data is limited to authorised personnel only.

6. Cookies

The Service uses minimal cookies and local storage for session management (keeping you logged in). We do not use third-party tracking cookies or advertising trackers.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request correction of inaccurate or incomplete information.
• Deletion — request deletion of your account and personal data.
• Opt out — unsubscribe from marketing emails at any time.

To exercise these rights, email info@fdxsolutions.com.

8. Data Retention

We retain your account data for as long as your subscription is active. After cancellation, we may retain basic records (email, plan type) for up to 12 months for accounting and legal purposes. You may request earlier deletion by contacting us.

9. Children

The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service constitutes acceptance of the revised policy.

11. Contact

For privacy-related enquiries or complaints, contact us at info@fdxsolutions.com.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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